Privacy Policy

Last updated: 1 May 2025

Welcome to Twezimbe. Your privacy matters to us. This policy explains how we collect, use, and protect your information when you use the Twezimbe app.

By using Twezimbe, you agree to this policy.

1. What we collect

When you use the Twezimbe app, we may collect:
a). Info you give us when you sign up or use features in the app, we may collect your:
i.     Name
ii.    Email
iii.   Phone number
iv.   National ID or other verification info (only if needed)
v.    Profile picture (optional)
vi.   Date of birth and other personal information when you opt to use other advanced features

b). Info we get automatically we collect:
i.   Device type and model
ii.  App usage and crash logs
iii.  IP address and location (only with your permission)
iv.  How you interact with the app

2. Why we collect your data

We collect your data to:
a). Create and manage your account
b). Keep your account secure
c). Communicate with you
d). Improve the app and user experience
e). Meet legal and regulatory requirements

We will always tell you why we need specific info—and only collect what’s needed.

3. Who we share it with

We don’t sell your data. Ever, we only share it with:
a). Our trusted service providers (e.g., cloud storage, analytics), under strict confidentiality
b). Regulators or law enforcement, if required by law
c). Partners who help deliver core services, with your consent

4. How we keep it safe

Your data is stored securely—on servers within Uganda and/or the EU
We use:
a). End-to-end encryption
b). Multi-layered security
c). Access controls and regular audits

5. Your rights

You’re in control. At any time, you can:
a). Access your data
b). Ask us to correct or delete your data
c). Withdraw consent for specific features
d). Ask us to stop using your data
e). Request a copy of your data  

Just email us at [email protected]

6. We don’t collect data from kids

Twezimbe is for users aged 18 and above. If we find out a child has registered without parental consent, we’ll delete the account.

7. Cookies and tracking

We may use small bits of data (cookies) or tools like analytics to understand how you use the app and make it better. You can turn these off in your device settings.

8. Updates

If we change this policy, we’ll let you know in the app or via email.

9. Need help?

Email: [email protected]
Phone: +256-414 231136
Address: 4th Floor, Block B, Ntinda Complex, Opp St Luke Church.  P. O. Box 40292, Kampala.

We respect your data. We protect it. We use it only for good.
Let’s build something powerful—together.

Twezimbe. Let’s grow together.